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SoftHospitals

Refund & cancellation policy

This policy explains how you can cancel your SoftHospitals subscription and when we give refunds.

Last updated: 11 October 2026

SoftHospitals is a software subscription service provided by Inovdigitech LLP. It is delivered online; no physical goods are shipped.

1. Free trial

If your plan includes a free trial, you will not be charged during the trial. You can cancel at any time before the trial ends and nothing will be charged. The date charging begins is shown when you register.

2. Cancelling your subscription

  • You can cancel at any time by writing to support@softhospitals.com from your hospital’s registered email address, with your hospital name and subdomain.
  • We will confirm the cancellation by email within 2 working days.
  • Cancellation takes effect at the end of the billing period you have already paid for. Your hospital keeps full access until then, and you will not be charged again.
  • After the subscription ends, you may ask for a copy of your hospital’s data within 30 days, as explained in our terms of service.

3. Refunds

Because you have access to the full service for the period you paid for, subscription fees are generally not refunded for a billing period that has already started, including for unused days or months. We will give a full refund in these cases:

  • you were charged more than once for the same billing period (duplicate payment);
  • you were charged after cancelling in time, or after a trial you cancelled before it ended;
  • money was debited but the payment failed and your subscription was not activated;
  • you were charged an amount different from the plan price shown to you at the time.

If the service was unavailable to you for a long period because of a fault on our side, write to us and we will consider a fair partial refund or credit.

4. How to ask for a refund

  1. Email support@softhospitals.com within 30 days of the payment, with your hospital name, subdomain, the payment date, amount and the transaction or payment ID.
  2. We will reply within 3 working days to confirm whether the refund is approved.
  3. Approved refunds are made to the original payment method (card, UPI, net banking or wallet) within 5–7 working days. Your bank may take a few more days to show it.

5. Changing plans

If you move to a higher plan, the new price applies from the change, and any amount due is shown before you pay. If you move to a lower plan, the change takes effect from your next billing period; the current period is not refunded.

6. Taxes

Refunds include the GST charged on the refunded amount. A credit note is issued where required.

7. Contact

For any question about payments, cancellations or refunds, email support@softhospitals.com or use our contact page.